1. Introduction
U.S. Upgrades LLC d/b/a State Upgrades A Florida limited liability company 1657 N Miami Ave #514, Miami, FL 33136 Phone: (786) 270-9882 Email: operations@stateupgrades.com
U.S. Upgrades LLC, doing business as State Upgrades (“we,” “us,” “our”), operates stateupgrades.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
It applies to information collected through this Site, through forms you submit to us, and through phone, text, and email contact with us. It does not cover the practices of any third-party website we link to.
By using this Site, you agree to this policy. Please read it together with our Terms and Conditions.
2. Information We Collect
Information you give us. When you complete a form, request an estimate or inspection, or contact us:
- First and last name
- Email address
- Mobile and/or home phone number
- Property address, city, state, and ZIP code
- Details about your home, its condition, and the work you are interested in
- Information about your project timeline and budget range
- Photographs or documents you choose to send us
Information we collect in the course of performing work. If you become a customer, we also collect and hold records related to your project — inspection findings, measurements, photographs of your property, permit and inspection records, scope of work, pricing, change orders, warranty documentation, and payment records.
Information collected automatically. When you visit the Site:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time on page, and referring page
- Date and time of your visit
- Marketing attribution data, such as the campaign, source, or ad that brought you here
Consent records. When you opt in to receive communications, we record the date and time, the page or form used, your IP address, and the exact wording you agreed to. We keep this record as long as needed to show we complied with the law.
Information we do not want. Please do not send us Social Security numbers, financial account numbers, or health information through this Site or by text message. If financing requires that information, provide it directly to the lender through the lender’s own secure application.
3. How We Use Your Information
We use your information to:
- Respond to your inquiry and schedule your estimate or inspection
- Prepare estimates, proposals, agreements, and change orders
- Perform, manage, and complete the work you contract for
- Obtain permits and coordinate required inspections
- Coordinate with the licensed subcontractors performing work at your property
- Communicate with you about your project — scheduling, permits, inspections, installation, completion, and warranty
- Send you documents and agreements to review and sign
- Process payments and any financing application you choose to start
- Maintain project, warranty, and licensing records as required by law
- Operate, maintain, secure, and improve the Site
- Understand how visitors use the Site and measure our advertising
- Send you promotional messages only where you have given us permission
- Detect and prevent fraud, and enforce our agreements
- Meet our legal, licensing, insurance, and regulatory obligations
4. Mobile Information and Text Messaging
This section describes how we treat your mobile phone number and your consent to receive text messages. It applies in addition to, and overrides any conflict with, every other section of this policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Sharing with subcontractors or service providers strictly to support the services you requested — for example, the messaging platform that delivers our texts on our behalf, or a licensed subcontractor coordinating an install window with you — is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent your personal information. We never sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing use, under any circumstances.
When you provide your mobile number and opt in, we keep a record of that consent — the date, the time, the page or form used, your IP address, and the exact language you agreed to — for as long as required to demonstrate compliance with applicable law.
Consent to receive marketing text messages is optional. It is never a condition of buying any product or service from us.
You can withdraw consent at any time:
- Reply STOP to any text message from us
- Email operations@stateupgrades.com
- Call (786) 270-9882
See our SMS Terms of Service for the full program terms, including message frequency and rates.
5. How We Share Information
We share information only in the situations below.
Licensed subcontractors. We share the information a subcontractor needs to perform work at your property — your name, address, contact information, and the scope of work. They may use it only to perform that work.
Service providers. Companies that perform services for us, including scheduling and customer relationship platforms, messaging and email providers, e-signature providers, hosting providers, and payment processors. They may use your information only to perform services for us, and are not permitted to use it for their own marketing.
Financing partners. If you choose to apply for financing, we send the information needed to process your application to the independent lender you select. That lender handles your information under its own privacy policy and is not controlled by us.
Permitting authorities and inspectors. We provide project and property information to building departments and inspectors as required to obtain permits and pass inspections.
Your insurer, at your direction. If your project involves an insurance claim and you ask us to communicate with your insurer, we will share the project documentation needed for that purpose. We do not contact your insurer about your claim without your authorization.
Suppliers and manufacturers. For ordering materials and for registering and honoring manufacturer warranties on your behalf.
Advertising and analytics providers. We work with providers who help us measure and improve our marketing. They may receive information about how you interact with our Site and our ads.
Legal, licensing, and safety. We may disclose information where we believe in good faith it is necessary to comply with law, respond to a lawful request from public authorities or a licensing board, enforce our agreements, protect our rights or property, prevent fraud, or protect anyone’s personal safety.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that transaction. We will give notice before your information becomes subject to a materially different privacy policy.
One exception applies to all of the above, without qualification: mobile phone numbers and text messaging opt-in data and consent are excluded from every category of sharing for marketing or promotional purposes, and are never sold, rented, or shared with third parties or affiliates for their own marketing use. See Section 4.
6. We Do Not Sell Your Personal Information
We do not sell your personal information, and we have not sold personal information. We do not sell, rent, or otherwise make available mobile phone numbers or SMS consent data to any third party for that party’s own marketing purposes.
7. Photographs of Your Property
We take photographs of your property before, during, and after work for documentation, permitting, warranty, and quality control purposes.
We will not use identifiable photographs of your home in marketing or on social media without your permission. If you give permission and later change your mind, email operations@stateupgrades.com and we will stop using them going forward.
8. Cookies and Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to run the Site, remember your preferences, understand how the Site is used, and measure our advertising.
Third-party advertising and analytics providers may also set cookies or use similar technologies when you visit. These are used to measure campaign performance and to personalize the ads you see. We do not control these third-party technologies, and this policy does not cover their own practices.
You can manage or block cookies in your browser settings. Doing so may affect how parts of the Site function. Most major advertising networks also offer their own opt-out tools.
9. Third-Party Websites
This Site may link to sites we do not operate. We are not responsible for their content or their privacy practices. Please review the privacy policy of any site you visit.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. How Long We Keep Information
We keep your information as long as needed to provide the services you requested, honor warranties, meet our legal, licensing, insurance, and recordkeeping obligations, resolve disputes, and enforce our agreements. Construction and permit records are retained for the periods required by Florida law and by our insurers, which may be longer than our retention of marketing data. Consent records are kept as long as required to demonstrate compliance with applicable law.
12. Your Choices and Rights
Text messages. Reply STOP to any message to opt out.
Email. Use the unsubscribe link in any marketing email, or contact us directly.
Phone calls. Ask us to add you to our internal do-not-call list.
Access, correction, and deletion. You may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email operations@stateupgrades.com. We will respond as required by applicable law. We may need to verify your identity first.
Please note: we cannot delete records we are required to keep — including contracts, permit and inspection records, warranty documentation, payment records, and consent records — for as long as the law, our licensing obligations, or our insurers require us to retain them. Opting out of marketing does not delete your project file.
We will not discriminate against you for exercising any of these rights.
13. Children’s Privacy
This Site is not directed to children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us personal information, email operations@stateupgrades.com and we will delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the Effective Date at the top of this page. Please review it periodically. Continued use of the Site after changes are posted means you accept the updated policy.
15. Contact Us
Questions, requests, or concerns about this policy or your information:
U.S. Upgrades LLC d/b/a State Upgrades 1657 N Miami Ave #514 Miami, FL 33136 Phone: (786) 270-9882 Email: operations@stateupgrades.com
Last updated: August 6, 2026